Policies and Procedures

Commitment:

You are hiring me as your coach because you want to make significant changes in your life. These changes will sometimes happen fast and sometimes not. This allows the coaching relationship to develop and be powerful, and when the going gets tough we stay in collaboration and work through to the other side. As your coach you have my word that I am 100% committed to you being powerful, successful and having the life you want. If during the coaching relationship there is any reason to change our agreement, my request is that we design a time period during which we will look at the issue/s and create a mutual resolution that honors you, as the client, me as the coach and the coaching relationship we hold together. Upon completion of our time together, if we mutually agree to continue the coaching relationship, we will negotiate new terms and pricing at that time.

Procedure:

Show up on zoom or over the phone, as agreed upon in advance. Please be in a private location where you feel safe and secure to speak openly and honestly. Please have a place to keep notes nearby. I ask that you are completely sober, and stationary for the start of each coaching session. I will not accept coaching sessions while you are intoxicated, imbibing or driving. If the car is your only safe, private option, you must be in a parked position for our coaching session. If you are taking prescribed medications that alter your consciousness, please email me to discuss.

Confidentiality:

Our relationship is completely confidential (with the exclusion of a legal obligation to share information that involves you, or another individual being harmed).

Time:

We will begin and end our sessions on time, in honor of our commitment. I understand things come up and you may be running late. I will always wait 10 minutes from the start time before logging off and considering it a paid cancellation.

Scheduling:

Rescheduling an appointment is easy with advance notice. If you need to reschedule I would appreciate at least 24 hours notice. If you have an emergency, we’ll work around it. Missing an appointment without notice is considered a paid forfeited appointment. A rescheduled appointment with less than 24 hour notice is also considered a forfeited paid session.

Fee:

All fees must be paid in advance. As a convenience to both of us, I offer the option of using a credit or debit card for your payments via stripe or paypal. If you would prefer another method of payment (check, bank transfer), please let me know. Fees may increase annually.

In-Between Sessions:

If you would like to share a success or a problem with me at non-coaching times you may contact me via email, text, or leave me a voicemail. I promise to respond as quickly as possible, and definitely within two business days.

Problems:

If I ever say or do something that upsets you or doesn’t feel right, please bring it to the session. I promise to make it right for you and do what is necessary for you to feel satisfied.

E-mail:

Communications, scheduling, homework accountability and more can be handled online via email at jencoffey@gmail.com. Use it frequently to stay in touch.